RETURN
- We will accept returns for exchange if in an unlikely situation; you were sent a wrong item. We will take full responsibility to correct this. Client must notify us about this mismatched order maximum of 48 hours after receiving the order and state your intentions to return the item.
- You may return eligible items in their original condition within the mention period below for your order to be considered for an exchange for the correct item. Upon receiving your returned item, we will confirm if the item was mismatched, once confirmed, we will rearrange your order with the correct item(s) and resend to you for free.
- All returns must be in their original condition: Unused, unwashed, untrimmed lace, unaltered, undamaged, clean, free of lint, no glue stain, and in its original packaging with all tags attached. Once any tag has been removed, an item cannot be returned.
- Items returned that do not adhere to these standards will not be qualified for an exchange. You will be notified and the piece will be returned to you at your expense.
- Wigs by Gift reserves the right to decide if an order is eligible for return/exchange.
- Wigs by Gift has the right to cancel your order in case of misleading publication due to a system error, in typography or price typing before it is detected by us. In this case we will contact you to modify your order or you can request for 100% refund of the canceled order.
- See shipping policy here.
REFUND
Client must notify us about intentions to return products within 48 hours after receiving the item and the return process must be completed within these days:
Esnynurt: 24 hours. Other parts of Istanbul: 48 hours Other cities in Turkey: 5days , EU & UK: 1 week, Other countries: 1-2weeks.
Client is responsible for all return shipping charges.
This means, we must receive the returned item on or before the mentioned timeframe. Once we receive the item we will confirm if the item is eligible for refunds. (All returns must be in their original condition: Unused, unwashed, untrimmed lace, unaltered, undamaged, clean, and free of lint, no glue stain and in its original packaging with all tags attached.)
We process your refunds immediately after we have confirmed the state of the item. You will receive the amount you paid for the item minus:
(1). The initial shipping fee from us to you.
(2). Online payment transaction fees; Credit or Debit card (1.40% + €0.25)
Note: If you paid via bank transfer, the complete amount of the item will be transferred back to the bank account you will provide. (Minus shipping fee)
If item isn’t eligible for refund, the client will be contacted and item will be sent back to client at client’s expenses.
Pre-ordered or backorder item (Regardless of the item category):
- This is regarded as a custom order, because it is not in stock, if you go ahead to pre order any item, we will re-stock that item upon your request so we are unable to refund.
- We will only make refunds exceptionally; for pre-ordered items if we can not re-stock. Regardless of the category.
- When you place an order for an item labeled “Available on backorder” (Pre-order), We immediately start processing your order. If for any reason we can not re-stock that item after your order is confirmed, We will contact you as soon as possible to inform you and refund you the exact amount you paid for your order. (item and shipping).
- Please note important information regarding color(s) of products:
Actual color(s) may vary.
This is due to the fact that every computer monitor, laptop, tablet and phone screen has a different capability to display colors and that everyone sees these colors differently. We try to edit our photos to show all of our products as life-like as possible and also describe it as clear as possible but please understand the actual color may vary slightly from your monitor. We cannot guarantee that the color you see on your device accurately portrays the true color of the product.